108 See the email response where I tired to contact: Jan 9th I never received the UPS Quantum View Return label, please resend.
As soon as we get the wheel back here, we can get it refunded less our shipping costs. This is email that said UPS label was sent now you say it is fed ex: Jamie (WheelerShip) Jan 3, 2023, 9:05 AM EST Hello, You were just emailed a prepaid shipping label from UPS Quantum view. Tried to contact via email & phone with no response. Tried to return item within 30 days, they stated they would send a shipping label which was never received. Our customer service department is open from Monday through Saturday, but we are a family business and, therefore, closed on Sundays. Please allow 3-5 business days for the credit to appear on your statement. Additionally, we will be giving you 10% off your order for the inconvenience. Again, we are so sorry for the inconvenience and the delay and we will refund the shipping charges back to your original form of payment. We aren't sure why the order isn't showing up in your profile, as we can see it on our end, but if you would like to give customer service a call tomorrow we will try to get it sorted out. A shipping confirmation email was generated and automatically sent your tracking numbers last week, but we will send a new email directly to you with your tracking number for this order. This order was shipped out on May 3, the same day you ordered it, but it appears to have been delayed and it currently in your local UPS station ready to be put on a truck for delivery by 8pm tomorrow. Ramon, we are so sorry that there was a shipping delay in your order. Reply from WheelerShip Updated May 7, 2023 Wheelership has refunded me my 2 next day air expense and 10% of what I spent. UPDATE: Thank you for responding so quickly. I'm basing this negative review on my order not having an email with attached tracking number, nor does my profile show what I ordered. So I have to cancel my appointment for Monday and hopefully not Tuesday. Customer service could not be reached because ITS A FAMILY business and they don't have CSR rep's on the weekend. I showed up today to Just Tires in San Jose California off of Blossom Hill rd and I just wasted my gas because I need the lug nuts. The four rims did come with tracking numbers for UPS in an email, but when I ordered the lug nuts/ Honda rim emblems, no email was sent with tracking ID. My profile doesn't even show history or keep any record of what I have ordered. I ordered lug nuts (2-day air) and I do not know where they're at. I bought some lug nuts and four rims or wheels for my 2016 Honda Civic. Wheelership has refunded me: 2 next day air expense, 10% of what I spent and gave me the tracking ID.thanks tram Wheelership! As of 5/7/23 800am. Please visit our Facebook page for a wider sampling of the products we stock and carry.No tracking number, order history and no customer service. You will find below a sample of the types of items that we normally endeavour to keep in stock. Therefore we suggest giving us a call or visiting our store to find out if we have what you're looking for or when it will become available, or perhaps to place an order and have it brought in directly for you. Due to the constantly changing availability and demand for the types of parts we sell, it is difficult to list exactly what is available in store at any point in time. We stock a wide variety of parts in our store and offer special ordering at no extra cost.
We represent over 60 major brands, offering aftermarket parts for most import vehicles.
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